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IT Service Management LIBRARY CERTIFICATIONS

• ITIL

  ITIL Foundation

  ITIL Intermediate Level

  • Service Capability
    • ITIL OSA - ITIL Operational Support and Analysis
    • ITIL PPO - ITIL Planning, Protection and Optimization
    • ITIL RCV - ITIL Release, Control and Validation
    • ITIL SOA - ITIL Service Offerings and Agreements
  • Service Lifecycle
    • ITIL CSI - ITIL Continual Service Improvement
    • ITIL SD - ITIL Service Design
    • ITIL SO - ITIL Service Operation
    • ITIL SS - ITIL Service Strategy
    • ITIL ST - ITIL Service Transition

  ITIL Managing Across the Lifecycle

  • ITIL MALC - ITIL Managing Across the Lifecycle